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FAQ and Help Center: King's Customer Service
 
How Do I Make a Return?
Do You Charge Sales Tax?
I Can't Log Into My Account?
When Can I Expect My Stuff?
What Is Your Guarantee?
Can I Resell Your Products?
Where can I find your products?
Where Are You Located At?
Do you have an Outfitter Program?
What Is Your International Shipping Policy?
Do You Have any Web Banners?
How Do I Dip My Gun or Bow in Your Camo?
How Do I Make a Return?  by 
King's guarantees product from manufacturing defects and will replace a product at no charge to the customer within 90 days.  This does not include normal wear and tear, excessive use, or not following washing instructions.

If for any reason you are not satisfied with your order, you can return it for a full refund (less shipping and handling) if it is in sell-able condition and in original packaging with tags still attached within 60 days. Please try on your clothes first for correct sizing before you remove any hang tags/stickers.

Add your own logos, screen print, embroidery
If you add your own design or logo onto our apparel, King's will still honor our warranty and guarantee to the item only.  King's will not be responsible for any extra costs on an item if it becomes defective after any screen print or embroidery (or like service) is done. We do not cover any costs for extra services that might be done on a replacement or defective item. Please check all items to make sure they are in good working order and the correct size before having any services done.

King's requires a Return Authorization Number before you send back anything for a return.  Please contact us and request a RA number through the contact us page.  Also note you can submit for an RA number through your account.  Your login would have been emailed to you if you provided your email with your order.

If you are sending back a product to exchange a size, King's will ship out a replacement for a flat fee of $6.00.  This fee will be automatically charged on the credit card from the original order.  King's does not refund shipping on an exchange or return.  Canadian or out of Country exchanges are charged actual shipping rate back.

Ship returns to the following address with your RA number

King's Outdoor World
Attn: Returns
816 N 2800 W
Lindon, UT  84042
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Do You Charge Sales Tax?  by 
King's Camo is based out of Utah, so all orders that are placed and shipping to Utah will be charged the current sales tax rate.  All orders outside of Utah will not be charged any sales tax.
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I Can't Log Into My Account?  by 
If you are making an on-line order and trying to log into your account, please be aware that your unique identifier as a customer is your email address.  We understand that remembering all of the different usernames and passwords can be difficult.  Also keep in mind that the last time you logged in could have been with another email address or someone else in the family.  If you have forgotten your password, simply click on the 'reset password' link and you will be sent a temporary password.  Once logged into your account you can go in and reset the password to what you would like.

If you are having any troubles, please contact us and we can do a reset on your password.  We cannot see your password. The only option we have is to reset it for you.
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When Can I Expect My Stuff?  by 
All orders that are in stock will ship and be received in approx. 4-10 business days depending on ship to address location. Orders are usually shipped within 48 hours of being placed (not counting Saturday & Sunday). Orders that are out of stock may be delayed. We do not accept out of stock orders.  Ordering for out of stock products is possible when/if inventory is available. Canada orders will take 7-20 days shipping. Orders are shipped out of UTAH.
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What Is Your Guarantee?  by 
Of course your satisfaction is important to us.  King's guarantees products for 90 days from purchase of any defects, whether it is manufacturing or workmanship.
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Can I Resell Your Products?  by 
King's Camo has a dealer program and is excited about finding new store locations who are interested in selling our products.  Please see our Become A Dealer page for more information.
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Where can I find your products?  by 
We have many dealers around the country that carry King's Camo apparel.  King's is located in Utah and has a great following throughout the west and beyond.  To find a dealer near you, use our Dealer Search tool.
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Where Are You Located At?  by 
King's has recently moved to a new location that includes our office, warehouse and outlet.  You are welcome to come by and visit and checkout our items in our outlet.  We are right off I-15 exit 275 Pleasant Grove Blvd (west side).  Look for our freeway sign.

Hours of Operation:
Outlet 
Monday - Friday: 10 am - 8 pm MST (Extended Fall/Holiday Hours)
Saturday: 10 am - 5 pm MST

King's Camo
816 N 2800 W
Lindon, UT  84042
877-705-2266
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Do you have an Outfitter Program?  by 
If you are a guide or outfitter you have could have the opportunity to be apart of our King's Outfitter Program.  We are looking for qualified guides and outfitters who we can work together on promoting our products.  Please contact us for further details.
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What Is Your International Shipping Policy?  by 
On-line orders are not being accepted at this time outside of the U.S. and Canada. If you have an International Order please Contact Us for possible opportunities.  We currently ship to many outside countries (Australia, New Zealand, Great Britian, etc.).  We are working on bringing a new international partnership that will allow us to ship to over 100 countries worldwide giving you realtime shipping quotes with duties and customs information. Stay tuned for more information.
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Do You Have any Web Banners?  by  kings
Yes we do have some web banners you can choose from to place on your web page to link to www.kingscamo.com. Please go to this page for more details and banner images. http://www.kingscamo.com/Banner-Ads_ep_53-1.html
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How Do I Dip My Gun or Bow in Your Camo?  by 
This is a very common question. We have two options for you. We do have our King's Camo Patterns available for dipping. Our official licensed partner who handles all of our film is TWN Industries.

Another alternative is our Camo Tape. These 6-inch rolls by 24-inches is made of quality vinyl and can be cut and trimmed to size.
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