Frequently Asked Questions
If you don’t find the answer to your question here, please contact our customer service team so we can assist you.
How do I make a return?
If for any reason you are not satisfied with your order, you can return it to Kings for a full refund (less shipping and handling) so long as it is 1) in resellable condition, 2) in its original packaging with tags still attached, and 3) within 60 days of purchase.
Please try on your clothes first for correct sizing before you remove any hang tags/stickers. There is a flat rate $6 shipping fee to return an order for a refund or exchange.
To begin your return process, visit KingsCamo.com/returns
We will also accept returns of products that are defective due to issues in manufacturing and/or workmanship for 90 days from the date of purchase. If we ship you a product other than the one ordered, we will accept its return for a full refund within 30 days from the date of purchase.
What is your exchange policy?
You may exchange a product for different product or the same product in a different size within 60 days. There is a $6 flat rate return shipping fee. If product tags have been removed and visible wear is present, a 15% restocking fee may apply. Canadian and shipping from other foreign countries will be charged standard rate shipping.
To begin your exchange process, visit KingsCamo.com/returns
What is your warranty policy?
We will gladly accept the return of Kings products that are defective due to defects in manufacturing and/or workmanship for 90 days from the date of purchase.
When will a particular item be back in stock?
The time it takes items to come back into stock can vary. For existing products, we offer a text and email notification service that will alert you of when the product you want becomes available again. Just fill out the form that appears on the product page of any product that’s currently out of stock.
To get alerted to new product drops, sign up for our mailing list.
Where do I find the sizing chart?
For those products for which a sizing chart is applicable, you’ll find a link to it right above the add to cart button on the product page.
How do I become a dealer?
When can I expect my order to arrive?
All orders of in stock items will be delivered approximately 4 to 10 business days from date of purchase, depending on your location. Orders are usually shipped within two working days of being placed.
Orders being shipped to Canada will take 7 to 20 days to be delivered.
All orders are shipped out of Utah.
I can’t login to my account?
To log in to your account, use your email address as your customer ID.
If you have forgotten your password, click the ‘reset password’ link to receive a temporary password. Once logged into your account using that temporary password, please reset the password to one you will remember.
If you continue to have trouble logging in, please contact us.
Do you provide pick up for locals?
Yes, we offer “Outlet Pickup” as an option for orders.
If you would like to pick your order up at our Outlet location in Lindon, UT. Please call 833-889-8972 to place your order and allow up to two working days for your order to be prepared for pick up.
Where is your outlet located?
816 N 2800 W
Lindon, UT 84042
Do you ship internationally?
Yes, we ship just about everywhere we’re able to, excluding Ukraine, Russia, and some countries in the Middle East
Do you repair your products?
At this time, we do not repair products, but we will work with you to resolve the issue in the best possible way. If you have a Kings product in need of repair, email us a photo of the issue so we can evaluate the problem and suggest a possible solution.
Where do I find more information about Kings’ Five-Layer System
and what I’ll need for a particular hunt?
Our Five-Layer System page explains the basics of our how layering system works. You can also find more information on the Technology page, which explains the engineering that goes into Kings products. For direction on what items will be best suited for a particular season, terrain, or hunt, find the Hunt Kit that matches your needs to a pre-selected set of Kings products that can be purchased together.
If you still have questions after viewing these pages, we’re happy to provide you with further guidance. Please contact our customer service team so we can offer personalized advice.
How do I get set-up to be listed in Kings’ Guide & Outfitter program?
Fill out the form on our Guide & Outfitter Program page and a member of the King’s staff will contact you to share additional details.
Where are your products made?
Kings products are made in a variety of countries including Pakistan, China, Taiwan, and Vietnam